Track Your Order
Every order includes an exclusive tracking number. It is important to use this tracking number to follow the progress of your order.
Return & Refund
Our store offers a return and refund policy for all orders. More information can be found here. To file a claim, simply click on open request.
Faulty/Missing/Wrong Items
Contact us for further assistance if you have received a faulty or incorrect item. View Faulty/Missing/Wrong Items Policy here
Frequently asked questions
What is the shipping policy?
All order will be packed and shipped from our store in Melbourne, Victoria, Australia. Within Australia, we offer express (1–4 days flat rate $45), standard (2–8 days flat rate $29), and free standard shipping on orders over $299. International orders are shipped via selected couriers at calculated rates, with delivery times shown at checkout; customs fees may apply. For more details, please refer to our shipping policy
What is the returns policy?
Our store offers a return and refund policy for all orders. More information can be found here
Are there any items I cannot return?
Custom arrangements (Tailoring products), gifts, and gift cards are non-returnable.
How long will my order take to arrive?
Shipping time is calculated based on your location and the items in your order. You will always know the estimate time arrival after purchasing through Tracking Number.
How do I use a gift card or discount code?
Simply enter your code at checkout in the “Gift Card or Discount Code” field.